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Digital Transformation

Digital Transformation That Sticks: The People-Process-Tech Alignment

10 January 2025
Digital Transformation That Sticks: The People-Process-Tech Alignment

Digital transformation failure rates hover around 70%. The reason? Most organizations treat it as a technology project when it's fundamentally a change management challenge.

The Three-Legged Stool

Successful digital transformation requires three elements working in harmony: technology, people, and processes. When one leg is weak, the entire transformation wobbles. Too often, organizations invest heavily in technology while neglecting the people and process changes needed to make it stick.

People: The Human Factor

Technology adoption isn't automatic. People need to understand the "why" behind the change, receive proper training, and see clear benefits. Without stakeholder buy-in and cultural alignment, even the best technology will gather dust.

Process: The Foundation

Technology amplifies existing processes—both good and bad. Before implementing new systems, we map current processes, identify bottlenecks, and redesign workflows to maximize the value of your technology investment.

Technology: The Enabler

Only after aligning people and processes do we select and implement technology. This ensures your tech stack serves your strategic objectives rather than dictating them.

Making It Stick

Transformations that stick are those where technology, people, and processes are orchestrated as a unified system. That's the difference between a digital transformation project and a sustainable transformation.

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